Terms & Conditions

Pain Away Pen operate the following privacy policy.

VAT Exempt Orders

For customers selecting the VAT exempt price: Pain Away Pen is a VAT exempt product when purchased for use on a chronic or disabling condition such as arthritis, osteoarthritis or sciatica, provided you have suffered with the condition for at least 3 months. VAT relief is not available for short term injuries.

VAT Declaration: By selecting the VAT exempt price I declare that I am chronically sick/disabled and that I am receiving a product from this website for my own personal use. I claim that the supply of this unit is eligible for relief from VAT under group 12, schedule 2 of the value added tax act 1994.


To order, simply follow the steps given during the checkout procedure. Payment can be made using Visa, Mastercard, Maestro or Delta credit/debit cards using our secure encrypted server so you can be sure that your information is safe. When the order process is complete you will be delivered to the order acknowledgement page, which will confirm that your order has been placed. You will also immediately receive an email to confirm your order and inform you of your order number for reference purposes.

Delivery Information

Order before 3pm (Monday – Friday) and items are dispatched the same working day, Orders are usually delivered by Royal Mail within 3-5 working days. Delivery charges on all online orders for the Mainland UK are £3.95 unless stated.

In most cases International delivery is within 3-7 working days however, please allow up to 14 working days for all international deliveries. Delivery charges on all online international orders are £8.95 unless stated, these include the Channel Islands, Republic of Ireland, Isle of Man, Rest of the World.

Terms and Conditions

Under the Consumer Protection Distance Selling Regulations you have a statutory right to cancel your order and receive a full refund. You may cancel your order up to and including the seventh day after receipt. To return items, follow the simple instructions on the reverse of the order acknowledgement, which we will send to you. Please note: the company does not pay return postage. Returned parcels remain the customer’s responsibility until safely received by us and so for your protection we recommend using a recorded-delivery service and keeping the postage receipt so that in the event that it is lost, it can be traced. In the event that a product you receive is faulty or has been sent to you in error, Pain & Mobility cover the cost of returning of the item. This policy does not affect your statutory rights.

Returns Policy

In addition to the standard 7 days (see Terms and Conditions), we offer a 30 day guarantee to refund the full Pain Away Pen product cost if it does not meet your satisfaction. All we ask is that the item is returned to us within 30 days with all original documentation. We will refund your original delivery charge when a product is faulty or damaged but not when a product is simply unwanted.

The return address is:

Pain & Mobility,NorbreckLandmere LaneNottinghamNG12 4DG.


A 12 month warranty against malfunction from the date of receipt is given with all electrical goods; a replacement cannot be given for any malfunction arising from misuse.


For your information may we remind you that, where applicable, all products supplied by are:

Clinically approved and protected by patent, the clinical trials carried out on our products are specific to the product concerned and cannot be used as clinical proof of efficacy by similar products.

Copyright protection exists on all our literature and product descriptions The initials T.M. are displayed where our design has trademark protection This information is supplied to you as our guarantee of quality in manufacture and production. Any infringement or passing off on our products and literature will be the subject of legal action and challenged in the courts.

Please be aware of imitations and inform us if you see or suspect infringement by a person or company.

Your help and assistance will be much appreciated and help to maintain the integrity of our products.

Security policy

At Pain & Mobility, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when ordering online. www.painandmobility.co.uk uses the most reliable SSL 1024-bit Secure Socket Layer (SSL) encryption for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication.